{"id":29119,"date":"2026-07-12T03:14:14","date_gmt":"2026-07-12T03:14:14","guid":{"rendered":"https:\/\/coseajewelry.com\/?page_id=29119"},"modified":"2026-07-12T04:21:21","modified_gmt":"2026-07-12T04:21:21","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/coseajewelry.com\/de\/returns-exchanges\/","title":{"rendered":"Returns &#038; Exchanges"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"29119\" class=\"elementor elementor-29119\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000034 e-con-full cosea-page wd-section-stretch e-flex e-con e-parent\" data-id=\"p000034\" data-element_type=\"container\" data-e-type=\"container\" id=\"cosea-returns-exchanges\">\n\t\t<section class=\"elementor-element elementor-element-p00002b e-con-full cosea-page-hero cosea-page-hero-compact e-flex e-con e-parent\" data-id=\"p00002b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-p00002a e-con-full cosea-shell cosea-page-hero-shell e-flex e-con e-parent\" data-id=\"p00002a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-p000029 e-con-full cosea-page-hero-copy e-flex e-con e-parent\" data-id=\"p000029\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000025 cosea-text cosea-kicker elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p000025\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Customer Care & Policies<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000026 cosea-title cosea-h1 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p000026\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:60}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title wd-fontsize-l\">Returns &amp; Exchanges<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000027 cosea-text cosea-lead elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p000027\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:120}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Return requests may be submitted within 14 days of delivery when eligibility conditions are met.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-p000028 e-con-full cosea-actions e-flex e-con e-parent\" data-id=\"p000028\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000024 cosea-button cosea-button-light elementor-invisible elementor-widget elementor-widget-wd_button\" data-id=\"p000024\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:180}\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"https:\/\/coseajewelry.com\/index.php\/contact-us\/\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tContact Us\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<main class=\"elementor-element elementor-element-p00002d e-con-full cosea-section e-flex e-con e-parent\" data-id=\"p00002d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-p00002c e-con-full cosea-shell cosea-policy-layout e-flex e-con e-parent\" data-id=\"p00002c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<nav class=\"elementor-element elementor-element-p00000a e-con-full cosea-policy-nav e-flex e-con e-parent\" data-id=\"p00000a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000001 cosea-anchor-link elementor-widget elementor-widget-wd_button\" data-id=\"p000001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"#return-eligibility\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tReturn eligibility\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000002 cosea-anchor-link elementor-widget elementor-widget-wd_button\" data-id=\"p000002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"#items-not-eligible-for-return\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tItems not eligible for return\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000003 cosea-anchor-link elementor-widget elementor-widget-wd_button\" data-id=\"p000003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"#return-shipping-cost\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tReturn shipping cost\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000004 cosea-anchor-link elementor-widget elementor-widget-wd_button\" data-id=\"p000004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"#how-to-start-a-return\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tHow to start a return\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000005 cosea-anchor-link elementor-widget elementor-widget-wd_button\" data-id=\"p000005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"#refunds\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tRefunds\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000006 cosea-anchor-link elementor-widget elementor-widget-wd_button\" data-id=\"p000006\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"#damaged-defective-or-incorrect-items\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tDamaged, defective, or incorrect items\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000007 cosea-anchor-link elementor-widget elementor-widget-wd_button\" data-id=\"p000007\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"#exchanges\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tExchanges\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000008 cosea-anchor-link elementor-widget elementor-widget-wd_button\" data-id=\"p000008\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"#refused-or-unclaimed-packages\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tRefused or unclaimed packages\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000009 cosea-anchor-link elementor-widget elementor-widget-wd_button\" data-id=\"p000009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"https:\/\/coseajewelry.com\/index.php\/contact-us\/\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tContact Us\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/nav>\n\t\t<div class=\"elementor-element elementor-element-p000023 e-con-full cosea-policy-content e-flex e-con e-parent\" data-id=\"p000023\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<section class=\"elementor-element elementor-element-p00000d e-con-full cosea-policy-section e-flex e-con e-parent\" data-id=\"p00000d\" data-element_type=\"container\" data-e-type=\"container\" id=\"return-eligibility\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p00000b cosea-title cosea-h3 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p00000b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Return eligibility<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p00000c cosea-text elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p00000c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Items must be unworn, unused, clean, and in original condition with the jewelry box, pouch, tags, cards, and included accessories. All pieces from a set must be returned together.<\/p><ul><li>Submit the request within 14 days of delivery.<\/li><li>No wear, scratches, bending, perfume, lotion, water exposure, damage, or alteration.<\/li><li>Contact COSEA before sending anything back.<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-p000010 e-con-full cosea-policy-section e-flex e-con e-parent\" data-id=\"p000010\" data-element_type=\"container\" data-e-type=\"container\" id=\"items-not-eligible-for-return\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p00000e cosea-title cosea-h3 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p00000e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Items not eligible for return<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p00000f cosea-text elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p00000f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>The following items cannot be returned unless damaged, defective, or incorrect.<\/p><ul><li>Earrings and other pierced jewelry<\/li><li>Customized, engraved, personalized, or made-to-order items<\/li><li>Pre-order items after production or reservation starts<\/li><li>Final sale items and gift cards<\/li><li>Items without original packaging<\/li><li>Worn, used, damaged, altered, or third-party repaired items<\/li><li>Items returned without prior approval<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-p000013 e-con-full cosea-policy-section e-flex e-con e-parent\" data-id=\"p000013\" data-element_type=\"container\" data-e-type=\"container\" id=\"return-shipping-cost\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000011 cosea-title cosea-h3 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p000011\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Return shipping cost<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000012 cosea-text elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p000012\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Customers pay return shipping for non-defective returns. Original shipping fees are non-refundable. If the order qualified for free shipping, the original outbound cost may be deducted. Customs duties, taxes, import fees, and handling charges are non-refundable. Use a trackable return method.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-p000016 e-con-full cosea-policy-section e-flex e-con e-parent\" data-id=\"p000016\" data-element_type=\"container\" data-e-type=\"container\" id=\"how-to-start-a-return\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000014 cosea-title cosea-h3 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p000014\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">How to start a return<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000015 cosea-text elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p000015\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Email support@coseajewelry.com within 14 days of delivery with your order number, the item, the reason, and clear photos or videos when damaged, defective, or incorrect. Wait for approval and instructions before shipping the item.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-p000019 e-con-full cosea-policy-section e-flex e-con e-parent\" data-id=\"p000019\" data-element_type=\"container\" data-e-type=\"container\" id=\"refunds\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000017 cosea-title cosea-h3 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p000017\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Refunds<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000018 cosea-text elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p000018\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>After the return is received and inspected, COSEA will confirm approval. Approved refunds are issued to the original payment method. Banks or payment providers may need 5-10 business days after issue.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-p00001c e-con-full cosea-policy-section e-flex e-con e-parent\" data-id=\"p00001c\" data-element_type=\"container\" data-e-type=\"container\" id=\"damaged-defective-or-incorrect-items\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p00001a cosea-title cosea-h3 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p00001a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Damaged, defective, or incorrect items<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p00001b cosea-text elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p00001b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Contact COSEA within 48 hours of delivery with the order number and clear photos or videos of the item and packaging. If confirmed as a COSEA issue, the available resolution may be replacement, repair, store credit, or refund depending on the situation.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-p00001f e-con-full cosea-policy-section e-flex e-con e-parent\" data-id=\"p00001f\" data-element_type=\"container\" data-e-type=\"container\" id=\"exchanges\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p00001d cosea-title cosea-h3 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p00001d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Exchanges<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p00001e cosea-text elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p00001e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>One exchange may be requested for an eligible item within 14 days, subject to availability. Customers pay return and reshipping costs for non-defective exchanges. An exchanged item cannot be exchanged or refunded again.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-p000022 e-con-full cosea-policy-section e-flex e-con e-parent\" data-id=\"p000022\" data-element_type=\"container\" data-e-type=\"container\" id=\"refused-or-unclaimed-packages\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000020 cosea-title cosea-h3 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p000020\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Refused or unclaimed packages<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000021 cosea-text elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p000021\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Original shipping, return shipping, customs, taxes, and handling costs may be deducted from any applicable refund after a refused, unclaimed, or unpaid-customs parcel is returned and inspected.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t<section class=\"elementor-element elementor-element-p000033 e-con-full cosea-support-cta e-flex e-con e-parent\" data-id=\"p000033\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-p000032 e-con-full cosea-shell e-flex e-con e-parent\" data-id=\"p000032\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-p000031 e-con-full cosea-callout e-flex e-con e-parent\" data-id=\"p000031\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p00002e cosea-title cosea-h2 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p00002e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Need help with a specific order?<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p00002f cosea-text cosea-lead elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p00002f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:70}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Email support@coseajewelry.com with your order number and the details relevant to your question.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000030 cosea-button elementor-invisible elementor-widget elementor-widget-wd_button\" data-id=\"p000030\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:130}\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"https:\/\/coseajewelry.com\/index.php\/contact-us\/\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tContact Customer Care\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>COSEA native Elementor draft for \/pages\/returns-exchanges<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-29119","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/pages\/29119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/comments?post=29119"}],"version-history":[{"count":15,"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/pages\/29119\/revisions"}],"predecessor-version":[{"id":29531,"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/pages\/29119\/revisions\/29531"}],"wp:attachment":[{"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/media?parent=29119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}