{"id":29123,"date":"2026-07-12T03:19:16","date_gmt":"2026-07-12T03:19:16","guid":{"rendered":"https:\/\/coseajewelry.com\/?page_id=29123"},"modified":"2026-07-12T04:24:05","modified_gmt":"2026-07-12T04:24:05","slug":"jewelry-warranty","status":"publish","type":"page","link":"https:\/\/coseajewelry.com\/de\/jewelry-warranty\/","title":{"rendered":"Jewelry Warranty"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"29123\" class=\"elementor elementor-29123\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000020 e-con-full cosea-page wd-section-stretch e-flex e-con e-parent\" data-id=\"p000020\" data-element_type=\"container\" data-e-type=\"container\" id=\"cosea-jewelry-warranty\">\n\t\t<section class=\"elementor-element elementor-element-p000017 e-con-full cosea-page-hero cosea-page-hero-compact e-flex e-con e-parent\" data-id=\"p000017\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-p000016 e-con-full cosea-shell cosea-page-hero-shell e-flex e-con e-parent\" data-id=\"p000016\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-p000015 e-con-full cosea-page-hero-copy e-flex e-con e-parent\" data-id=\"p000015\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000011 cosea-text cosea-kicker elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p000011\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Customer Care & Policies<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000012 cosea-title cosea-h1 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p000012\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:60}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title wd-fontsize-l\">Jewelry Warranty<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000013 cosea-text cosea-lead elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p000013\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:120}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Every COSEA piece is checked before shipment, with clear boundaries for defects and normal wear.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-p000014 e-con-full cosea-actions e-flex e-con e-parent\" data-id=\"p000014\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000010 cosea-button cosea-button-light elementor-invisible elementor-widget elementor-widget-wd_button\" data-id=\"p000010\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:180}\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"https:\/\/coseajewelry.com\/index.php\/contact-us\/\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tContact Us\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<main class=\"elementor-element elementor-element-p000019 e-con-full cosea-section e-flex e-con e-parent\" data-id=\"p000019\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-p000018 e-con-full cosea-shell cosea-policy-layout e-flex e-con e-parent\" data-id=\"p000018\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<nav class=\"elementor-element elementor-element-p000005 e-con-full cosea-policy-nav e-flex e-con e-parent\" data-id=\"p000005\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000001 cosea-anchor-link elementor-widget elementor-widget-wd_button\" data-id=\"p000001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"#arrival-issues\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tArrival issues\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000002 cosea-anchor-link elementor-widget elementor-widget-wd_button\" data-id=\"p000002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"#what-the-warranty-does-not-cover\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tWhat the warranty does not cover\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000003 cosea-anchor-link elementor-widget elementor-widget-wd_button\" data-id=\"p000003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"#natural-material-variation\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tNatural material variation\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000004 cosea-anchor-link elementor-widget elementor-widget-wd_button\" data-id=\"p000004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"https:\/\/coseajewelry.com\/index.php\/contact-us\/\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tContact Us\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/nav>\n\t\t<div class=\"elementor-element elementor-element-p00000f e-con-full cosea-policy-content e-flex e-con e-parent\" data-id=\"p00000f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<section class=\"elementor-element elementor-element-p000008 e-con-full cosea-policy-section e-flex e-con e-parent\" data-id=\"p000008\" data-element_type=\"container\" data-e-type=\"container\" id=\"arrival-issues\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000006 cosea-title cosea-h3 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p000006\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Arrival issues<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p000007 cosea-text elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p000007\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>If a piece arrives damaged, defective, or incorrect, contact support@coseajewelry.com within 48 hours of delivery with your order number and clear photos or videos. Confirmed COSEA issues may receive replacement, repair, store credit, or refund depending on the situation.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-p00000b e-con-full cosea-policy-section e-flex e-con e-parent\" data-id=\"p00000b\" data-element_type=\"container\" data-e-type=\"container\" id=\"what-the-warranty-does-not-cover\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p000009 cosea-title cosea-h3 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p000009\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">What the warranty does not cover<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p00000a cosea-text elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p00000a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Natural variations in pearls and gemstones are not defects. The warranty also excludes the following conditions.<\/p><ul><li>Normal wear and tear, scratches, dents, bending, or fading<\/li><li>Water, perfume, lotion, sweat, cosmetics, chlorine, cleaning products, or chemical damage<\/li><li>Improper storage or care<\/li><li>Pulling, dropping, impact, or improper handling<\/li><li>Natural silver tarnish or oxidation<\/li><li>Natural fading of plated or vermeil finishes<\/li><li>Unauthorized repair or modification<\/li><li>Lost items or components<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-p00000e e-con-full cosea-policy-section e-flex e-con e-parent\" data-id=\"p00000e\" data-element_type=\"container\" data-e-type=\"container\" id=\"natural-material-variation\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p00000c cosea-title cosea-h3 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p00000c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Natural material variation<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p00000d cosea-text elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p00000d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Freshwater cultured pearls and natural gemstones may vary in color, shape, size, texture, surface marks, and inclusions. These characteristics are part of natural material beauty and are not considered defects.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t<section class=\"elementor-element elementor-element-p00001f e-con-full cosea-support-cta e-flex e-con e-parent\" data-id=\"p00001f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-p00001e e-con-full cosea-shell e-flex e-con e-parent\" data-id=\"p00001e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-p00001d e-con-full cosea-callout e-flex e-con e-parent\" data-id=\"p00001d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-p00001a cosea-title cosea-h2 wd-width-100 elementor-invisible elementor-widget elementor-widget-wd_title\" data-id=\"p00001a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Need help with a specific order?<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p00001b cosea-text cosea-lead elementor-invisible elementor-widget elementor-widget-wd_text_block\" data-id=\"p00001b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:70}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Email support@coseajewelry.com with your order number and the details relevant to your question.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p00001c cosea-button elementor-invisible elementor-widget elementor-widget-wd_button\" data-id=\"p00001c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:130}\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-default btn-color-primary btn-icon-pos-right\"  href=\"https:\/\/coseajewelry.com\/index.php\/contact-us\/\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tContact Customer Care\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>COSEA native Elementor draft for \/pages\/jewelry-warranty<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-29123","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/pages\/29123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/comments?post=29123"}],"version-history":[{"count":15,"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/pages\/29123\/revisions"}],"predecessor-version":[{"id":29535,"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/pages\/29123\/revisions\/29535"}],"wp:attachment":[{"href":"https:\/\/coseajewelry.com\/de\/wp-json\/wp\/v2\/media?parent=29123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}