Ordering & Payment

How to place an order

Browse a collection, review product photos and exact details, choose any available options, add the item to your cart, and complete checkout with accurate contact, shipping, and billing information.

Review the product material, size, finish, shipping note, and care guidance.
Confirm your metal color, ring size, chain length, style, and quantity where applicable.
Check your email address, phone number, shipping address, and product choices before payment.

Order confirmation

After payment is completed, you will receive an order confirmation email with your order number and order details.

If the email is missing, check spam, promotions, or junk folders. A confirmation does not mean the order has shipped. A separate shipping confirmation follows dispatch.

Processing and tracking

Most ready-to-ship items are processed within 2-5 business days after confirmation. Made-to-order, customized, engraved, pre-order, or limited pieces may need more time as stated on the product page.

COSEA orders are prepared and shipped from China and the Philippines. The fulfillment origin depends on product availability, fulfillment arrangement, and destination.

Changes and cancellation

Contact support@coseajewelry.com as soon as possible for an address, option, or order change. Changes cannot be guaranteed after processing, production, or shipment begins.

Cancellation is available only before processing, production, or shipment. Customized, engraved, made-to-order, pre-order, final sale, or limited pieces cannot be canceled once production or reservation starts unless damaged, defective, or incorrect.

Prices and payment

Prices display in the selected currency based on location or store settings. Available payment methods appear at checkout and may include major cards, debit cards, PayPal, and other listed providers.

COSEA does not store full payment card details. Third-party payment providers process payments securely.

Payment issues

If payment fails, verify billing details and authorization or try another method. If you were charged without receiving confirmation, do not place another order. Contact support with the checkout email and transaction reference.