Customer Care & Policies
Jewelry Warranty
Every COSEA piece is checked before shipment, with clear boundaries for defects and normal wear.
Arrival issues
If a piece arrives damaged, defective, or incorrect, contact support@coseajewelry.com within 48 hours of delivery with your order number and clear photos or videos. Confirmed COSEA issues may receive replacement, repair, store credit, or refund depending on the situation.
What the warranty does not cover
Natural variations in pearls and gemstones are not defects. The warranty also excludes the following conditions.
- Normal wear and tear, scratches, dents, bending, or fading
- Water, perfume, lotion, sweat, cosmetics, chlorine, cleaning products, or chemical damage
- Improper storage or care
- Pulling, dropping, impact, or improper handling
- Natural silver tarnish or oxidation
- Natural fading of plated or vermeil finishes
- Unauthorized repair or modification
- Lost items or components
Natural material variation
Freshwater cultured pearls and natural gemstones may vary in color, shape, size, texture, surface marks, and inclusions. These characteristics are part of natural material beauty and are not considered defects.
Need help with a specific order?
Email support@coseajewelry.com with your order number and the details relevant to your question.