Returns & Exchanges

Return eligibility

Items must be unworn, unused, clean, and in original condition with the jewelry box, pouch, tags, cards, and included accessories. All pieces from a set must be returned together.

Submit the request within 14 days of delivery.
No wear, scratches, bending, perfume, lotion, water exposure, damage, or alteration.
Contact COSEA before sending anything back.

Items not eligible for return

The following items cannot be returned unless damaged, defective, or incorrect.

Earrings and other pierced jewelry
Customized, engraved, personalized, or made-to-order items
Pre-order items after production or reservation starts
Final sale items and gift cards
Items without original packaging
Worn, used, damaged, altered, or third-party repaired items
Items returned without prior approval

Return shipping cost

Customers pay return shipping for non-defective returns. Original shipping fees are non-refundable. If the order qualified for free shipping, the original outbound cost may be deducted. Customs duties, taxes, import fees, and handling charges are non-refundable. Use a trackable return method.

How to start a return

Email support@coseajewelry.com within 14 days of delivery with your order number, the item, the reason, and clear photos or videos when damaged, defective, or incorrect. Wait for approval and instructions before shipping the item.

Refunds

After the return is received and inspected, COSEA will confirm approval. Approved refunds are issued to the original payment method. Banks or payment providers may need 5-10 business days after issue.

Damaged, defective, or incorrect items

Contact COSEA within 48 hours of delivery with the order number and clear photos or videos of the item and packaging. If confirmed as a COSEA issue, the available resolution may be replacement, repair, store credit, or refund depending on the situation.

Exchanges

One exchange may be requested for an eligible item within 14 days, subject to availability. Customers pay return and reshipping costs for non-defective exchanges. An exchanged item cannot be exchanged or refunded again.

Refused or unclaimed packages

Original shipping, return shipping, customs, taxes, and handling costs may be deducted from any applicable refund after a refused, unclaimed, or unpaid-customs parcel is returned and inspected.