Customer Care & Policies
Privacy Policy
How COSEA collects, uses, shares, and protects personal information.
Information we collect
When you browse, order, create an account, contact us, or subscribe, COSEA may collect the information needed to operate the store and support you.
- Name, email address, and phone number
- Shipping and billing addresses
- Order details and payment confirmation information
- Customer service messages
- Website usage information
Payment information
COSEA does not store your full credit card details. Trusted third-party payment providers process payments securely.
How we use information
- Process and fulfill orders
- Send confirmation and shipping updates
- Provide customer service
- Handle returns, exchanges, refunds, and disputes
- Improve the website and shopping experience
- Send marketing emails when subscribed
- Prevent fraud and protect website security
- Comply with legal obligations
Sharing information
Necessary information may be shared with trusted payment processors, shipping carriers, fulfillment partners, email providers, analytics providers, and website platforms. COSEA does not sell personal information.
Marketing emails
Subscribers may receive new arrivals, promotions, and brand news. Every marketing email includes an unsubscribe option.
Data security
COSEA takes reasonable steps to protect personal information, but no online transmission or electronic storage method is completely secure.
Contact
Questions about privacy practices can be sent to support@coseajewelry.com.
Need help with a specific order?
Email support@coseajewelry.com with your order number and the details relevant to your question.