Contact Us
We are here to help
Ask about orders, shipping, returns, product materials, sizing, or jewelry care.
Customer care
Contact COSEA
Email: support@coseajewelry.com
Include your order number for an existing order. Customer care usually responds within 1-3 business days. Holidays, sales, and peak seasons may take longer.
Damaged, defective, or incorrect?
Contact us within 48 hours of delivery and include clear photos or videos of the item and packaging.
Before you contact us
The details that help us help you
Order number, delivery date, product name, and clear images make review faster.
Order questions
Include the order number and checkout email.
Arrival issues
Send photos or video of the item and packaging within 48 hours.
Sizing or materials
Share the product link or exact product name.