Customer Care & Policies
Customs & Duties
Import charges depend on fulfillment origin, destination, and local regulations.
Possible import charges
Orders prepared and shipped from China and the Philippines may be subject to customs duties, import taxes, VAT, handling fees, brokerage fees, or other destination charges.
Customer responsibility
These charges are not included in the product price or shipping fee unless clearly stated at checkout. Customers are responsible for applicable customs duties, taxes, import fees, and handling charges.
Customs delays and returned parcels
COSEA is not responsible for customs delays, unpaid import charges, refused packages, or parcels returned because fees were not paid. Any applicable refund may be reduced by original shipping, return shipping, customs, and handling costs.
Before ordering
Customs rules vary by country and region. Check with your local customs office before ordering if you are unsure about possible charges.
Need help with a specific order?
Email support@coseajewelry.com with your order number and the details relevant to your question.