Terms of Service

Product information

COSEA works to display materials, colors, sizes, and prices accurately. Colors may vary because of lighting, photography, and screens. Freshwater cultured pearls and natural gemstones may vary naturally in color, shape, size, texture, surface marks, and inclusions.

Pricing and availability

Prices, promotions, availability, and shipping fees may change without notice. COSEA may correct errors or omissions, including after an order is submitted. If an item becomes unavailable, COSEA will contact the customer with available options.

Orders

COSEA may refuse or cancel an order because of suspected fraud, unauthorized activity, incorrect pricing, inventory issues, payment problems, or policy violations.

Shipping

Delivery times are estimates, not guarantees. COSEA is not responsible for delays caused by customs, couriers, incorrect addresses, failed delivery attempts, weather, holidays, or circumstances outside our control.

Returns and exchanges

Returns and exchanges follow the published Returns & Exchanges policy. Review eligibility conditions before ordering.

Customs and duties

Customers are responsible for destination customs duties, taxes, import fees, and handling charges unless checkout clearly states otherwise. COSEA is not responsible for customs delays, refused parcels, or unpaid import charges.

Intellectual property

COSEA website text, images, product names, graphics, logos, and designs belong to COSEA or its content providers and may not be copied, reproduced, or used without permission.

Limitation of liability

To the fullest extent permitted by law, COSEA is not liable for indirect, incidental, special, or consequential damages arising from use of the website, products, or services.

Changes to these terms

COSEA may update these terms. The latest version will be posted on this page. Continued use after an update means acceptance of the revised terms.

Contact

Questions about these terms can be sent to support@coseajewelry.com.